Castlly is dedicated to providing quality content and ensuring customer satisfaction.
Have questions about purchases and refunds? Check out our sales and refund policy.
In a determination to accomplish customer satisfaction, if the user terminate the service within 24 hours of purchase then we are offering full refund to the user.
How can I get my Refund?
Our refund policies are simple. You can claim refund by:
- Call us at our customer care number +1 888 7187 880 or;
- Send us an email at [email protected]
Methods of Payment and Refund
When returning an item how you paid for your item will determine how your refund is processed.
Credit / Debit Card – Your refund will go back to the same card you purchased on.
PayPal – This will be debited into your PayPal account straight away.
Unethical order & Cancellation Policy
- In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and https://castlly.com will not be liable to pay any refund to you in all such cases.
Complete refund process normally takes about 5-15 working days from the date of confirmation of refund.