Castlly is dedicated to providing quality content and ensuring customer satisfaction.
Have questions about purchases and refunds? Check out our sales and refund policy.
In a determination to accomplish customer satisfaction, if the user terminate the service within 24 hours of purchase then we are offering full refund to the user.
Our refund policies are simple. You can claim refund by:
When returning an item how you paid for your item will determine how your refund is processed.
Credit / Debit Card – Your refund will go back to the same card you purchased on.
PayPal – This will be debited into your PayPal account straight away.
Complete refund process normally takes about 5-15 working days from the date of confirmation of refund.